Even when businesses get comprehensive call records from their IP and TDM voice systems and can process the data into a variety of management reports, they may not be getting all the information they need to control other aspects of telecom spending.
Although CDR/SMDR systems constitute a good first step in managing call costs, they do not take into account errors made by the service provider’s billing system. Nor do they match invoices to active inventory items.
Businesses that monitor telecom spending aggressively will likely benefit from TEM to reduce their total level of administrative effort and improve the usability of the information.
The comprehensive information available through TEM provides convenient, intuitive access to all service and equipment information through graphs and hyperlinks.
