NetGain Communications
Telecom expense management and network optimization consulting for T1, PRI, MPLS, conferencing, VoIP,
local & long distance, mobile services.
Contact: (703) 742-3755 | Site Map | iRIS Log In
RESTON, Va., (July 20, 2004) – NetGain Communications (NetGain), a telecommunications consultancy and master agency that specializes in providing medium and large businesses with superior telecommunications solutions, today announced the appointment of Kara Sordi Semon as director of client services. In this newly created role, Sordi Semon will manage ongoing client relations and support services. Further, she will interface with service provider partners to ensure consistent delivery of high quality products and services to NetGain clients.
Sordi Semon brings to NetGain more than 10 years of telecommunications and client relations experience. Sordi Semon joins NetGain from the Association Resource Group, where she held positions of increasing management responsibility in client services, ensuring account maintenance and support. Earlier in her career, Sordi Semon contributed to Net2000 Communications’ operational and customer support, managing the implementation programs for Siebel Systems and Lucent Technology solutions.
“Kara embodies all of the qualities required to support NetGain’s client services function – understanding both customers’ requirements and the optimal solutions to meet their needs,” said Peter Callowhill, co-founder and chief executive officer, NetGain Communications. “The addition of Kara to the NetGain management team underscores our commitment to delivering a superior customer experience.”
Sordi Semon boasts a unique combination customer service, technical knowledge, and operational expertise. She will leverage her multi-faceted expertise in working with service provider partners – ensuring that NetGain’s service portfolio offers best value solutions with premiere support for customers’ unique and evolving communications requirements. Sordi Semon will also provide key insights into NetGain’s business through customer satisfaction surveys, driving further service-level improvements and effectiveness.
“[VGC1] Clients request reliable, first-rate service to support their complex communication environments,” said Sordi Semon. “I am excited to join NetGain – a company that offers a superior customer experience through a proactive and customized approach, supporting continuous client service and partner relations.”
About NetGain Communications
NetGain Communications (NetGain) is a telecom consultancy and master agency that specializes in providing medium and large businesses in the Washington, DC area with superior telecommunications solutions. The company’s team of industry veterans designs and brokers comprehensive telecommunications solutions at no cost to its clients. NetGain solutions seek to minimize total telecommunications costs considering its clients’ requirements for network services (local, long distance, Internet, and data), and conferencing services (audio and web). NetGain’s expansive agency portfolio and access to a vast selection of carriers nationwide allows it to maintain objectivity as a consultancy and its services free-of-charge to clients. For additional information, please visit www.netgaincom.com.
"During both contract negotiation and service implementation, we benefited from NetGain's experience ..."
-Director, Network & Computing Services, Georgetown University
Washington, DC